Support
Help with app access, a sourcing request, an App Store purchase, your data, or an Expert Desk request. We reply to the email address you give below.
Common questions
Why is a supplier check not instant?
Because it is reading the seller's live 1688 listing and company pages at that moment rather than replaying a stale copy. If a check is interrupted, no Sourcia credit is charged for it.
Why does a result say "public signal" instead of verified?
That is the honest label for a lead Sourcia found but no person has checked. It becomes verified only after Expert Desk confirms the seller. We would rather show you the limit than imply certainty we do not have.
A supplier had no factory pictures. Why?
Some sellers publish no company or facility images at all. Sourcia shows what the seller actually published and separates catalogue photos from pictures of the premises, rather than padding the gallery with product shots.
How do I cancel a subscription or get a refund?
Lite, Pro, and Max are Apple subscriptions: manage or cancel them in Settings › your Apple Account › Subscriptions. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. Tell us below if a purchase did not unlock what it should and we will fix the entitlement.
How do I delete my data?
Delete Account in the app removes your account, sign-in identities, and saved work. You can also ask here: choose "Delete my Sourcia data" and write that in the message.
Send a support request
Include your Sourcia order ID, product name, destination country, and contact email when relevant. For an App Store purchase, include only the transaction reference shown by Support. Do not send Apple ID passwords, payment card numbers, supplier passwords, or private account credentials.
Direct contact
You can also email support@riceroodcatsproduct.com directly. Requests sent from this page reach Sourcia support the same way and are stored privately.